What we do

  • Business discovery & user research
  • Product & marketing UX strategy
  • User interface & visual design
  • Front-end engineering & platform integration
  • Usability testing & analytics
  • Experience innovation consulting
  • Design sprints & prototyping
  • Customer journey mapping
  • Service blueprints
  • UX workshops & training

Unconventional by design

Since 2001, we’ve built, monetized and sold 5 in-house products, been a part of dozens of projects that evolved from humble startup to epic acquisition/IPO and helped hundreds of forward-thinking companies create better customer experiences for millions of users.

As a result, we have a deep understanding of how to accomplish the business needs of both product and marketing departments by improving the user experience. We’ve used this knowledge to pioneer a one-of-a-kind service model that allows us to perform as an in-house UX team for our clients.

  • 5

    In-house products monetized and sold

  • 20+

    Of our clients acquired / IPO

  • 16

    Years in business

  • Millions

    of users impacted

Our one-of-a-kind
service model

Instead of locking our clients into long-term contracts, we’ve innovated a new service model in the form of a low-commitment, flat fee design subscription. This adaptable approach allows us to avoid padded scope projects, change orders, hourly billing, scope meetings and other typical agency distractions.

We plug directly into your business and proactively build a customized and iterative plan of success using our Objective-Based Design methodology. This allows us to truly partner with our clients and focus on kicking ass in Voltron formation with your team.

30 day limited commitment

Flat fee billing

No padded scope

No change orders

Scalable design subscription
The subscription makes it easy to scale our team with our marketing objectives.
Michelle Kerr, CMO 2 time client: Delphix, Pivotal
True partnership & collaboration
Telepathy is an invaluable partner in building our brand and achieving our goals.
Rafael Alenda, VP of Marketing 2 time client: Quip, New Relic
Built for product design
They've pioneered UX design with the Telepathy Design Method
Eric Ries, Author and Entrepreneur 2 time client: Lean Startup, Startup Way
Results not resources
As a client, Telepathy ‘got’ me. The design and results speak for themselves.
Tim Ferriss, Author and Entrepreneur 3 time client: 4-Hour book series

The Telepathy Design Method

After nearly 20 years of design expertise, we have refined a results-driven design methodology to iteratively improve the experience of your customers. Our team utilizes the foundational stages below to tailor a bespoke engagement for each of our clients.

Discover

Understand your business and users to uncover breakthrough insights

Discover

Understand your business and users to uncover breakthrough insights
  • Competitive and comparative analysis
  • Analytics review
  • Ecosystem mapping
  • Heuristic evaluation
  • User interviews and surveys
  • Persona development
  • Experience mapping
  • Service design blueprints

In order to know what to ideate on and explore, we need to understand who we’re designing for and why. Through research and deep understanding of both user and business needs, we look for insights and breakthroughs that help us identify what to focus on.

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Ideate

Explore insights to form and prioritize a strategic plan to impact objectives

Ideate

Explore insights to form and prioritize a strategic plan to impact objectives
  • Experience design strategy
  • User / job stories
  • Flow charts, diagrams, and wireframes
  • Information architecture
  • Content strategy
  • Brand and design system development
  • Design technology consulting
  • On-site workshops

The insights taken from discovery and research become our north star of ideation. We explore many ideas and strategies, ultimately narrowing down to a prioritized set of strategies that will have the most impact on our objectives.

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Create

Implement the plan through digital and physical design / development solutions

Create

Implement the plan through digital and physical design / development solutions
  • User interface design
  • Application design
  • Mood-boarding
  • Low / High Fidelity Prototyping
  • Illustrations, icons, and infographics
  • Living style guides (HTML / CSS)
  • Front-end engineering
  • API and systems integration

Research and strategy come to life in the creation phase. This is because we materialize and craft testable solutions that aim to solve user friction and achieve business objectives.

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Validate

Gather user feedback to test the effectiveness of the solutions and iterate

Validate

Gather user feedback to test the effectiveness of the solutions and iterate
  • Prototype user testing
  • User surveys
  • A / B testing
  • Analytics review
  • Heatmapping and scrollmapping
  • Conversion rate measurement
  • ADA compliance

Testing our work is the most important measurement of success. Qualitative and quantitative testing leads to validation of our solutions or insights to drive further iteration and improvement.

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3 ways to work with us

Most of our clients take advantage of the monthly design subscription. However, many of them initially came to us with a very specific need. So it’s not uncommon for us to begin our relationship with a clearly defined project or workshop.

Design subscription

The best fit if you are growing fast and have many needs. Plug us in as your internal UX team and we’ll help prioritize your monthly product and marketing goals on a basis and use our Telepathy Design Method to meet those goals.

Project-based

If you have a single mission to accomplish with a specific deadline to meet, starting with a project may work best for you. Each project runs through each stage of our Telepathy Design Method.

Workshops and training

Our workshops aim to teach businesses to think, work, and design like we do. They focus on each aspect of our Telepathy Design Method from UX audits and customer experience mapping to idea validation and product strategy.

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